By Joanna Primavera
updated 3 months ago
Please be informed that we cannot update orders that are auto-fulfilled. Because you have it set up to be auto-fulfilled when we go to update your order by marking it fulfilled and input tracking, our software gets denied because the order is already fulfilled. We can't add tracking to an order that is already fulfilled.
On another note, when you auto-fulfill, you are sending an email to your customer saying the order has just been fulfilled/shipped. So you will want to remove that setting anyway.
You can always go into Dripshipper and click on "Orders" to view your orders with us. If it has shipped, you can find the tracking there manually.
Once you remove the auto-fulfill setting, all orders in the future will be updated with tracking info once the order ships.