Getting Started

These articles will guide in using our app.

Get To Know Our Coffee

Single-origins We sell coffee from different origins. Each origin has a unique flavor. Blends All of our coffee blends are medium to dark roast. Flavored  All of our flavored coffees start as...

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By Joanna

updated over 1 year ago

Creating a Test Order

We ask our merchants to avoid creating test orders on live merchant accounts.  If you need to do it, please make sure you have a test-mode setup within your Shopify store so we do not treat it as...

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By Joanna

updated over 1 year ago

Coffee Pricing Information

The table represents the cost of our products  When shipping in the USA, shipping is free. So the prices you see below are BEFORE  shipping costs for international orders.                        ...

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By Joanna

updated 3 months ago

Volume discounts

Discounted pricing once you have spent $1,000.00 USD which will drop prices 5% . Further discounted pricing when you exceed $5,000.00 USD which will drop prices 8% . and over $10,000.00 USD ...

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By Joanna

updated about 1 year ago

Return Policy

Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express...

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By Joanna

updated 2 months ago

Coffee Samples

If you are within the US Once you have installed Dripshipper, you can order samples inside the app. We have a button at the top of the screen inside the app that you can click or tap on. If you are...

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By Joanna

updated over 1 year ago

Privacy Policy

Last Updated: November 3, 2021 Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms. Dripshipper "the App” provides dropshipping of products "the Service"...

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By Joanna

updated 23 days ago

How does dropshipping with Dripshipper work?

How you get paid, how you pay for products, etc.  Dripshipper enables entrepreneurs to offer their own brand of coffee to the worldwide market. Here is how it works: You build your packaging for...

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By Joanna

updated over 1 year ago

What licenses do I need to have and what other legal requirements are there for my business?

We recommend you speak to a legal professional to determine any legal requirements you may need to have. We cannot comment or give legal advice for your business.

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By Joanna

updated over 1 year ago

How can I cancel an order?

You can cancel an order by contacting us. Please send an email at support@dripshipper.io or notify us through Chat that you need to cancel an order. You must cancel within 12 hours of placement...

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By Joanna

updated over 1 year ago

How long does it take orders to ship?

All orders are roast-to-order and hand packed. Our value comes from being able to provide the freshest coffee available on the internet. The coffee is shipped the same day it is roasted on whole...

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By Joanna

updated about 1 year ago

What is the recommended logo size?

We recommend uploading an image that is 1500px by 1500px. The logo will be on a white label. The file should be JPG or PNG.

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By Joanna

updated over 1 year ago

How do I cancel my subscription?

You will need to go into the "Settings" and click on the "Cancel Subscription" button to cancel right away. You can cancel within 14 days without ever being charged. You will get billed on your...

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By Joanna

updated 1 day ago

Auto Fulfillment

Please be informed that we cannot update orders that are auto-fulfilled. Because you have it set up to be auto-fulfilled when we go to update your order by marking it fulfilled and input tracking,...

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By Joanna

updated over 1 year ago

Refund Policy

Refund Policy We have a really straightforward policy on refunds. 1). If you or your customer make an error, you pay for the fix. Your website description is incorrect or you have a packing slip...

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By Joanna

updated 2 months ago

Common logo/label issues

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By Daniel Doughty

updated about 1 year ago

International Shipping Costs

International shipping rates are determined using the USPS's cheapest rate. You can go to their website and get a calculation athttps://postcalc.usps.com/ Select "Calculate the price based on Shape...

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By Daniel Doughty

updated about 1 year ago

Where to find unique order IDs for orders

Open Dripshipper, click "More" and choose "Invoices."

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By Joanna

updated 8 months ago

How do I connect Dripshipper with BigCommerce?

BigCommerce allows you to build a fully functional online store and gives you the ability to sell, ship, and manage your products all in one place. You can connect Dripshipper with BigCommerce in...

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By Daniel Doughty

updated about 1 month ago