Getting Started

These articles will guide in using our app.

Get To Know Our Coffee

Single-origins We sell coffee from different origins. Each origin has a unique flavor. Blends All of our coffee blends are medium to dark roast. Flavored  All of our flavored coffees start as...

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By Joanna

updated 2 months ago

Creating a Test Order

We ask our merchants to avoid creating test orders on live merchant accounts.  If you need to do it, please make sure you have a test-mode setup within your Shopify store so we do not treat it as...

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By Joanna

updated about 2 months ago

Coffee Pricing Information

The table represents the cost of our products  When shipping in the USA, shipping is free. So the prices you see below are BEFORE  shipping costs for international orders.                        ...

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By Joanna

updated about 2 months ago

Can I change the vendor name on my products from Dripshipper?

Yes, you can replace Dripshipper and indicate your business name as the vendor.

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By Joanna

updated about 2 months ago

Dripshipper products are showing N/A for stock.

The main reason why it shows N/A is because we do not track inventory on the free label products. Since our coffee is roasted the day it ships, and we keep plenty of coffee beans on-hand, we do not...

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By Joanna

updated 2 months ago

Volume discounts

Discounted pricing once you have spent $1,000.00 USD which will drop prices 5% . Further discounted pricing when you exceed $5,000.00 USD which will drop prices 8% . and over $10,000.00 USD ...

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By Joanna

updated 21 days ago

Return Policy

Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express...

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By Joanna

updated 2 months ago

Coffee Samples

If you are within the US Once you have installed Dripshipper, you can order samples inside the app. We have a button at the top of the screen inside the app that you can click or tap on. If you are...

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By Joanna

updated 2 months ago

Privacy Policy

Dripshipper Privacy PolicyDripshipper "the App” provides dropshipping of products "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal...

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By Joanna

updated 2 months ago

How does dropshipping with Dripshipper work?

How you get paid, how you pay for products, etc.  Dripshipper enables entrepreneurs to offer their own brand of coffee to the worldwide market. Here is how it works: You build your packaging for...

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By Joanna

updated about 2 months ago

What licenses do I need to have and what other legal requirements are there for my business?

We recommend you speak to a legal professional to determine any legal requirements you may need to have. We cannot comment or give legal advice for your business.

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By Joanna

updated 2 months ago

How can I cancel an order?

You can cancel an order by contacting us. Please send an email at support@dripshipper.io or notify us through Chat that you need to cancel an order. You must cancel within 12 hours of placement...

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By Joanna

updated about 2 months ago

How long does it take orders to ship?

All paid orders are shipped after 3 to 5 business days and are shipped via USPS ground. This does not include the delivery times as it would really depend on the courier.

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By Joanna

updated about 2 months ago

What is the recommended logo size?

We recommend uploading an image that is 1500px by 1500px. The logo will be on a white label. The file should be JPG or PNG.

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By Joanna

updated 2 months ago

How do I cancel my subscription?

The easiest way to cancel your subscription is by uninstalling the app. Once you uninstall the app, the subscription is automatically canceled. Another option is to go into the "Settings" and click...

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By Joanna

updated about 2 months ago

Auto Fulfillment

Please be informed that we cannot update orders that are auto-fulfilled. Because you have it set up to be auto-fulfilled when we go to update your order by marking it fulfilled and input tracking,...

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By Joanna

updated 2 months ago

Adding Coffee Subscriptions to your Store

Monthly subscription products are not a default setting within Shopify. In order to offer a subscription for our coffee products, you have to add an app that enables this functionality. We would...

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By Joanna

updated 2 months ago

Terms of Service

TERMS OF USE Last updated   July 10, 2020 AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and The...

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By Daniel Doughty

updated 2 months ago

Shipping Settings

From your Shopify admin, click "Settings" go to the "Locations" page. Inside this page, you will need to have your location address to the shipping origin to have the zip code 60462 . The address...

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By Joanna

updated about 2 months ago

Refund Policy

All refund request for orders can only be approved by the following conditions: PAID ORDERS THAT WERE NOT SHIPPED  Orders were placed and still not shipped after 3-5 business days (keep in mind...

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By Joanna

updated 27 days ago