Getting Started

These articles will guide in using our app.

No items in stock

Orders for custom products with custom labels that aren’t in stock yet will show "no items in stock, order not placed." We will not process orders until the custom labels are available.

Avatar

By Joanna Primavera

updated 3 months ago

Test Orders

We ask our merchants to avoid creating test orders on live merchant accounts. A cancellation fee of $0.25 will be imposed for every test order that needs to be canceled.  

Avatar

By Joanna Primavera

updated 3 months ago

Coffee Pricing Information

                                            The table represents the cost of our products                                      When shipping in the USA, shipping is free. So the prices you see...

Avatar

By Joanna Primavera

updated 3 months ago

Get To Know Our Coffee

We sell coffee from different origins. We have different origins, roasts, and grinds. Each origin has a unique flavor. We can roast them and grind them in many different ways: Light, Medium, and...

Avatar

By Joanna Primavera

updated 19 days ago

Vendor on Shopify

You can replace Dripshipper and indicate your business name as the vendor on Shopify.

Avatar

By Joanna Primavera

updated 3 months ago

Coffee Inventory

Why does a product show N/A?The main reason why it shows N/A is because we do not track inventory on the free label products. We do not have issues with our stock.

Avatar

By Joanna Primavera

updated 3 months ago

Bulk Orders

When is an order considered bulk? A bulk order starts at 100 units.Discounted pricing once you have spent $1,000.00 USDwhich will drop prices 5%. Further discountedpricing when you exceed $5,000.00...

Avatar

By Joanna Primavera

updated 3 months ago

Return Policy

Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express...

Avatar

By Joanna Primavera

updated 3 months ago

Coffee Samples

If you are within the USOnce you have installed Dripshipper, you can order samples inside the app. We have a button at the top of the screen inside the app that you can click or tap on.If you are...

Avatar

By Joanna Primavera

updated 3 months ago

Privacy Policy

Dripshipper Privacy PolicyDripshipper "the App” provides dropshipping of products "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal...

Avatar

By Joanna Primavera

updated 3 months ago

How does dropshipping with Dripshipper work?

How you get paid, how you pay for products, etc. Dripshipper enables entrepreneurs to offer their own brand of coffee to the worldwide market.Here is how it works:You build your packaging for the...

Avatar

By Joanna Primavera

updated 3 months ago

What licenses do I need to have and what other legal requirements are there for my business?

Legal requirements for dropshipping our coffee. Because giving advice on legal matters such as licensing requirements can cause risk to us, and because we are not legal professionals, we cannot...

Avatar

By Joanna Primavera

updated 3 months ago

How can I cancel an order?

You can cancel an order by contacting us. Please send an email at support@dripshipper.io or notify us through Chat that you need to cancel an order. You must cancel within 12 hours of placement of...

Avatar

By Joanna Primavera

updated 3 months ago

How long does it take orders to ship?

Shipping within the US is free.Orders are sent after 3 to 5 business days and are shipped via USPS ground.International shipping rates are determined using the USPS's cheapest rate. 

Avatar

By Joanna Primavera

updated 3 months ago

What is the recommended logo size?

We recommend uploading an image that is 1500px by 1500px. The logo will be on a white label. The file should be JPG or PNG.

Avatar

By Joanna Primavera

updated 3 months ago

How do I cancel my subscription?

The easiest way to cancel your subscription is by uninstalling the app. Once you uninstall the app, the subscription is automatically canceled.Another option is to go into the "Settings" and click...

Avatar

By Joanna Primavera

updated 3 months ago

Auto Fulfillment

Please be informed that we cannot update orders that are auto-fulfilled. Because you have it set up to be auto-fulfilled when we go to update your order by marking it fulfilled and input tracking,...

Avatar

By Joanna Primavera

updated 2 months ago